nustra.ph Privacy Policy

01 Introduction

nustra.ph ("we," "us," "our," "the Platform") operates the online gaming platform accessible at nustraph.vip and associated interfaces. This Privacy Policy ("Policy") describes how nustra.ph collects, processes, stores, uses, and discloses personal information provided by or collected from users ("you," "Member," "Player") who register for or use the nustra.ph platform.

This Policy applies to all personal data collected through the nustra.ph website, mobile interface, customer support channels, and any other touchpoints associated with the nustraph.vip platform. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

nustra.ph is committed to compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations, as enforced by the National Privacy Commission (NPC).

02 Data Controller

nustra.ph, operating at nustraph.vip, is the data controller responsible for the personal data collected through the Platform. As data controller, nustra.ph determines the purposes and means of processing personal information of registered members and site visitors.

For all data protection enquiries, requests, or concerns, members may contact nustra.ph's data protection function at: [email protected] — marked "Data Privacy Request" in the subject line or opening message.

03 Information We Collect

3.1 Information You Provide Directly

When you register for a nustra.ph account or interact with the Platform, we collect personal information that you provide voluntarily, including:

• Identity information: Full legal name, date of birth, gender, nationality;
• Contact information: Email address, Philippine mobile number, residential address;
• Account credentials: Username and encrypted password (passwords are never stored in plain text);
• Identity verification documents: Government-issued ID (e.g., Philippine passport, driver's licence, UMID, voter's ID), proof of address, selfie photographs submitted for KYC verification;
• Financial information: GCash mobile number, Maya account details, bank account information (BDO, BPI, Metrobank, UnionBank, or other accepted banks) for deposit and withdrawal processing;
• Communication records: Records of your correspondence with our customer support team via live chat, email, or other channels.

3.2 Information Collected Automatically

When you access or use the nustra.ph platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser type and version;
• Session data including login and logout timestamps, session duration, and pages accessed;
• Betting and gaming activity: game types played, wager amounts, outcomes, and transaction history;
• Referral source and traffic analytics data;
• Cookie identifiers and similar tracking technologies (see Section 7).

3.3 Information from Third Parties

We may receive personal data about you from third-party sources, including:

• Payment processors (GCash, Maya, and banking partners) who confirm the status of financial transactions;
• Identity verification service providers used to validate KYC documentation;
• Fraud prevention and anti-money laundering screening services;
• Where you log in using Google or Facebook authentication, we receive your name and email address from those platforms as permitted by your social media privacy settings.

04 How We Use Your Data

nustra.ph uses the personal data we collect for the following purposes:

• Account creation and management: To register your nustra.ph account, verify your identity, and manage your ongoing relationship with the Platform;
• Transaction processing: To process deposits via GCash, Maya, and Philippine bank transfers, and to process withdrawal requests to your designated payment method;
• Gaming services: To provide access to casino games, sports betting, bingo, and slot services, and to record and settle your wagers and winnings;
• Legal and regulatory compliance: To fulfil our obligations under the Data Privacy Act of 2012, anti-money laundering regulations, PAGCOR operating requirements, and other applicable Philippine law;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats;
• Responsible gaming: To monitor gaming behaviour and enforce responsible gaming tools, deposit limits, and self-exclusion requests;
• Customer support: To respond to your enquiries, resolve disputes, and manage complaints;
• Platform improvement: To analyse usage patterns and improve the nustra.ph platform, interface, and product offerings;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out of marketing communications at any time.

05 Legal Basis for Processing

Under the Data Privacy Act of 2012 of the Philippines, nustra.ph processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our contractual obligations to you under the nustra.ph Terms & Conditions, including account management, payment processing, and gaming services;
• Legal obligation: Processing required to comply with applicable law, including KYC and AML obligations, PAGCOR regulatory requirements, and tax reporting obligations;
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement, where these interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and optional data uses, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

06 Data Sharing & Disclosure

nustra.ph does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and proportionate:

• Payment service providers: GCash, Maya, and banking partners receive transaction data necessary to process deposits and withdrawals;
• Identity verification providers: Third-party KYC and AML screening services receive identity documents and data to verify your identity and screen for prohibited activity;
• IT and platform infrastructure providers: Cloud hosting, data storage, and software providers who process data on behalf of nustra.ph under strict data processing agreements;
• Regulatory and law enforcement authorities: Where required by Philippine law, court order, or PAGCOR regulatory obligation, we will disclose personal data to the relevant authority;
• Professional advisors: Legal, accounting, or audit professionals engaged by nustra.ph, under obligations of confidentiality;
• Business transfers: In the event of a merger, acquisition, or sale of the Platform's business, personal data may be transferred to a successor entity, subject to equivalent data protection obligations.

07 Cookies & Tracking Technologies

nustra.ph uses cookies and similar tracking technologies to operate the Platform, personalise your experience, and analyse usage patterns. The categories of cookies used include:

• Strictly necessary cookies: Required for the Platform to function. These cannot be disabled without affecting core functionality, including login sessions and security features;
• Functional cookies: Store your preferences and settings (e.g., language preference, game display settings) to improve your experience;
• Analytics cookies: Collect anonymised data about how players use the Platform, helping us understand which features are most valuable and where improvements can be made;
• Session management cookies: Maintain your authenticated session while you are logged in to your nustra.ph account.

You may manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of the Platform. nustra.ph does not use third-party advertising cookies or cross-site behavioural tracking for advertising resale purposes.

08 Data Retention

nustra.ph retains your personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. Specific retention periods include:

• Active account data: Retained for the duration of your account registration plus a minimum of 5 years following account closure, as required for AML compliance and regulatory record-keeping;
• KYC and identity verification records: Retained for a minimum of 5 years from the date of account closure or last transaction;
• Transaction records: Retained for a minimum of 5 years in accordance with Philippine financial record-keeping requirements;
• Customer support communications: Retained for 3 years from the date of the communication;
• Marketing consent records: Retained until withdrawal of consent plus 1 year for compliance documentation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with nustra.ph's data disposal procedures.

09 Data Security

nustra.ph implements technical and organisational security measures appropriate to the risks associated with the processing of member personal data. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the nustra.ph platform;
• Encryption of sensitive data (including passwords and financial account details) at rest;
• Access controls limiting personnel access to personal data on a strict need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability management;
• Two-factor authentication available for member accounts to prevent unauthorised access;
• Incident response procedures for the detection, containment, and notification of personal data breaches.

While nustra.ph employs substantial security measures, no online platform can guarantee absolute security. Members are responsible for maintaining the security of their own account credentials and should contact nustra.ph immediately if they suspect unauthorised access to their account.

10 Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by nustra.ph:

• Right to be informed: You have the right to be informed of how your personal data is collected, processed, and used — which this Policy fulfils;
• Right of access: You may request a copy of the personal data nustra.ph holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data held about you;
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations and legitimate processing interests;
• Right to object: You may object to processing of your personal data for direct marketing purposes or other processing based on legitimate interests;
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of the above rights, contact nustra.ph at [email protected] with the subject "Data Privacy Request." We will respond within 15 business days of receiving a verifiable request.

11 Children's Privacy

nustra.ph is strictly an adult platform. In compliance with PAGCOR regulations, access to the Platform is limited to persons who are 21 years of age or older. nustra.ph does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, that account will be immediately suspended and the data will be deleted without further processing.

Parents or guardians who believe a minor has accessed or registered on the nustra.ph platform are encouraged to contact our support team immediately at [email protected].

12 Third-Party Links

The nustra.ph platform may contain links to third-party websites or services (for example, payment provider interfaces). This Privacy Policy applies only to the nustra.ph platform at nustraph.vip. nustra.ph is not responsible for the privacy practices of third-party websites and encourages members to review the privacy policies of any third-party service they interact with.

13 Policy Updates

nustra.ph may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory guidance. Material changes will be communicated to registered members via the email address associated with their account and/or by prominent notice on the Platform. The current version of this Policy, with the date of last update, is always accessible at nustraph.vip/privacy-policy.

Continued use of the nustra.ph platform following the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms.

14 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us at:

Email: [email protected] — please include "Data Privacy Request" in your subject line or opening message so we can route your enquiry appropriately.

Our support team is available 24/7 and will acknowledge formal data privacy requests within 3 business days, with a full response provided within 15 business days.